Greenlink is seeking volunteers for its pilot Mystery Rider Program. This customer service initiative aims to collect trip feedback in real-time, is intended to gather details on the complete customer experience and will identify areas for improvement and employee recognition.
Why should you volunteer?
- Help the Facilities team address bus stop issues.
- Help the Maintenance team address mechanical issues and cleanliness issues on the bus.
- Help the Safety & Training team address areas for improvement in operations and customer service.
Your feedback can lead to a better customer experience for everyone!
What is required and what do you get out of it?
Volunteers will be required to participate in a one-hour training to understand how to complete the Mystery Rider Report. In exchange for attending the training, volunteers will receive two 7-Day passes ($25 value).
Then, once the training is complete, passengers will be required to complete a minimum of 12 Mystery Rider Reports:
- 3 completed on trips taken M-F between 5:30 a.m. – 12:30 p.m.
- 3 completed on trips taken M-F between 12:30 – 4:30 p.m.
- 3 completed on trips taken M-F between 4:30 – 11:30 p.m.
- 3 completed on trips taken on Saturdays between 8:30 a.m. – 6:30 p.m.
In exchange for completing the twelve reports, volunteers will receive one 31-Day pass ($50 value).
All reports are due by April 30, 2024.